We are looking for an IT Operations Apprentice to support our IT & Information function, which sits within our Operations department. This is an exciting opportunity for someone who is curious, eager to learn, and ready to thrive in a fast-moving environment. You will gain hands-on experience across IT support, AI support, and operational processes, working with a dynamic team to help drive our business forward.

We are looking for someone who:

- Is enthusiastic about technology and operations

- Has a proactive approach to problem-solving

- Is keen to learn new skills and develop professionally

- Communicates clearly and works well in a team

- Is organised and able to prioritise tasks in a busy environment

You will be involved in:

- Providing first-line IT support to staff and end-users

- Assisting with troubleshooting hardware and software issues

- Supporting the deployment and maintenance of IT systems and devices

- Helping with the setup and monitoring of AI tools and solutions

- Assisting in operational processes such as asset management, documentation, and workflow optimisation

- Participating in IT and operations projects as required

- Maintaining accurate records of support requests and resolutions

- Ensuring compliance with IT policies and procedures

Key responsibilities:

IT support:

- Respond to staff queries and resolve basic technical issues

- Set up and configure new devices for staff

- Support software installations and updates

- Support with IT & Information Security audits

- Help maintain IT asset inventory

AI support:

- Assist with the implementation and monitoring of AI tools

- Provide basic support for AI-driven applications

- Document user feedback

Operations support:

- Support operational process improvements

- Assist with documentation and reporting

Contact information

Apprenticeships Training